Services
Business Process Re-engineering
Budget shortfalls, workforce attrition, aging systems, and a host of other factors will make it difficult for government programs to perform as they have in the past. Sustaining existing programs while meeting customer service expectations will take innovation and significant effort to deliver services in the most cost effective and efficient manner possible. Processes will inevitably need to change.
Solutions
MorganFranklin's Business Process Re-engineering (BPR) solutions help government clients streamline and adapt key processes to shifting requirements. We use industry best practices and tools such as Six Sigma to design new processes and to identify opportunities to reduce costs, speed up delivery, limit risk, and otherwise improve performance.
MorganFranklin recognizes the clear link between BPR and Enterprise Risk Management (ERM). Process re-engineering is as much about retooling to seize opportunities as it is about making the changes needed to mitigate risks. We look for opportunities to embed financial, operational, and IT controls into every BPR engagement as a way to ensure long-term sustainability of key processes.
Our teams also look for ways to utilize technology and software to reduce manual processes and better manage overall BPR efforts. We also help clients uncover key performance indicators (KPIs) and establish associated metrics. This information, along with controls data, can be used as the basis for management dashboards and other reporting tools.
But change does not happen without buy-in from people, and old habits are hard to break. To address this issue, we use proven change and project management strategies to accelerate adoption and acceptance of process changes.
Our capabilities
- Organizational structure assessment and design
- Business case development
- End-to-end process analysis and visioning
- Process and technology reviews
- Efficiency studies
- Tool selection and implementation
- Project management
- Change management and implementation plans
- Process changes aligned with IT strategy and planning
- Establishment of key performance indicator (KPI's) and metrics
- Implementation of process controls (quality, security, compliance)
- Changes aligned with existing ERP, ERM, and enterprise architecture (EA) frameworks
- Training and best practices
